Preguntas frecuentes
FAQ: order
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Where can I find / buy the products?
AnswerPlease refer to All Shops for the closest distributor near you.
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How long does it take for my order to arrive?
AnswerYour order will be issued with a tracking number so you can know the status of your order.
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Will I have access to my order details?
AnswerYes, you have full access to your order information including the product detail, payment method, and shipping updates under "My Orders".
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Do I have to register before placing an order?
AnswerYes. Also, the warranty can only be applied to registered products under your profile.
FAQ: payment
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What forms of payment do you accept?
AnswerPlease refer to the payment section of your selected distributor or seller.
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Do you take overseas credit cards?
AnswerPlease refer to the payment section of your selected distributor or seller.
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Can I do installment with my purchase?
AnswerWe do not currently offer installment plans. However, you may contact your credit card company and check if they offer any installment plans on your issued card.
FAQ: shipment
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What forms of shipment do you provide?
AnswerPlease refer to the shipping section of your selected distributor or seller.
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Is shipping cost included into the price?
AnswerPlease refer to the shipping section of your selected distributor or seller.
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Will I be able to track my order once placed?
AnswerYes, you will be issued with a tracking number for each order placed.
FAQ: troubleshooting
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¿Puedo sustituir yo mismo la batería de litio integrada?
AnswerNo intentes extraer ni sustituir la pila de litio integrada. Las sustituciones no autorizadas también pueden anular la garantía.
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How long will my stations and clock pre-sets last if the power or batteries go out?
AnswerPlease contact us with the model number for an accurate answer.
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How long will my AA batteries last in my pocket radio??
AnswerPlease contact us with the model number for an accurate answer.
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How do I get better AM reception?
AnswerYou can get better AM reception by using an external antenna such as a loop antenna, placing your radio near the window with its rear facing outside, or switching off/moving away any electrical appliances that can interfere with your radio's reception.
FAQ: warranty
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What does the warranty cover?
AnswerPlease refer to the SANGEAN Warranty Policy section for the details of each market.
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Do you offer an extended warranty?
AnswerPlease refer to the SANGEAN Warranty Policy section for the details of each market.
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What happens if my product stops working after the warranty period?
AnswerPlease contact us or your local distributor and a diagnoses will be provided before any charge applies.
Please refer to the SANGEAN Warranty Policy section for the details of each market. -
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¿Qué ocurre si mi producto funciona mal después de que expire la garantía?
AnswerPóngase en contacto con su distribuidor o concesionario local para obtener información más detallada sobre la reparación que pueda necesitar.
FAQ: others
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¿Cómo se pronuncia SANGEAN?
AnswerSANGEAN es en realidad una combinación de los nombres de pila de nuestros dos fundadores, cuya pronunciación en mandarín es "Shan Jin".
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How long has SANGEAN been making radios?
AnswerSince 1974.
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Do you offer bulk sales?
AnswerPlease find the "Bulk Purchase" option under the "Support Center" where you can reach out to us for further inquiries.
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Does SANGEAN have any business collaboration plans?
AnswerPlease find the "Business Cooperation" option under the "Support Center" where you can reach out to us for further inquiries.
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¿Qué es un producto reacondicionado?
AnswerNuestros productos reacondicionados suelen ser artículos devueltos en un plazo de 14 días. Son tan buenos como los nuevos, pero el embalaje puede estar un poco dañado.
Para cualquier otra pregunta, póngase en contacto con nosotros.